There are several ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. It is the easiest method of correspondence for many reasons. In the event that no tech support staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy and paste extensive pieces of info without having to worry about typographical mistakes, and if a particular problem needs more time to be solved or a number of replies need to be exchanged, all the information will be in the very same location, so each party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they’re typically separate from the hosting platform, which implies that if you have to provide info or to adhere to instructions, you’ll have to use no less than two separate admin consoles and this number might grow in case you would like to manage a handful of domain names. Additionally, lots of web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast to what you may find with numerous other web hosting companies, the ticketing system that we are using with our cloud web hosting is included in the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to remember several log-in credentials, as you’ll be able to manage your tickets and the hosting account itself from a single place. So, in case you have a question or come across a challenge, you can contact our customer support engineers on the spur of the moment. Our ticketing system includes a clever search option. This suggests that even if you’ve submitted lots of tickets through the years, you’ll be able to find the one that you want without hassle. Also, you can check knowledge base tips for solving common complications.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was designed with the notion that you should be able to manage everything connected to your account from a single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a question or face a problem, you can touch base with our help desk support team straight away without needing to go through a different interface. You can browse your web files or check a variety of account settings whilst sending a new ticket or reading the reply to an old one. If you’ve got a huge number of tickets and you’d like to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section. We’ll make sure you get an answer in no more than one hour irrespective of the nature of your enquiry or problem.