If you have a site, a problem may always appear and it does not necessarily need to be connected with the hosting service itself. For example, something might go wrong when you bring an app up to date or some crucial content could be edited or deleted by mistake. No matter what the nature of the problem is, you’ll have to get in touch with the client care team and ask them to retrieve a backup or to assist you in fixing the problem that you’re struggling with. How quickly they’ll do it will determine how much time your sites will be down. For some websites like community websites or web stores, a protracted outage duration often equals lost visitors and money. That’s why, it’s extremely important to use the services of a web hosting company that provides not only a good technical support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting come with a 60-minute response guarantee, which implies that regardless of what question or issue you may have, we will always be there to lend a helping hand. The fact is, it seldom takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our client service staff members will be at your disposal 24x7, even on legal holidays and weekends, so you will receive immediate support anytime you need it. We realize exactly how precious time can be, so by the time we respond to your ticket or email, we’ll have looked into the matter and, if we haven’t resolved it, we’ll provide you with more details on what you have to do on your end – when the circumstances necessitate this. With our support services, you can be certain that there will be somebody to assist you right away, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand precisely how essential it is to obtain quick assistance, we guarantee that you’ll never need to wait for more than sixty minutes to obtain a reply to any ticket that you open via your semi-dedicated server Control Panel. As it is, you will seldom have to wait for more than twenty to thirty minutes and this applies to any issue irrespective of what its nature is – billing, general or technical. On top of that, our technical and client support staff will be at your service 24x7x365, which is why even if you submit a ticket during legal holidays, you will always get a fast response, which will include the answer to a query, the solution to a predicament or the information necessary to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you will never have to spend a day waiting for an answer like you would with other companies.