Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Guarantee

  • Our crew of specialists will do their best to respond to your help enquiries in up to 1 hour. If, however, the difficulty you have encountered calls for some help from our Administrators’ =Department,= we will address the ticket to the administrator in charge and will write a comment to let you know.

  • Top quality support service

  • Qualified Customer Support Service

  • We’ll be online for you 7 days a week to provide assistance and customer support and to assist you with any issue that you could possibly have while you are monitoring your virtual server. We can support all installed in advance apps, plus your OS, server management panel (dependent upon the VPS type) and the Hosting Control Panel made entirely by our developers.

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and regularly updated collection of articles is incorporated into our in–house built Hosting Control Panel. It offers you quick tips about how to conduct all of the primary site managing tasks. The Help zone offers exhaustive how to content articles and step–by–step video training. You can open the Help zone by clicking the Help or Video buttons in the right corner of each Control Panel section.